WHEN I RECIEVE BAD SERVICE AND/OR NOT THE PERFECT PRODUCT FROM A VENDOR:
When working with a lot of vendors, especially for a wedding, you will come across some products and/or services that just don’t meet your expectations. A lot of the times it’s because of miscommunications and/or simply an error or overlook on the vendors part.
Before leaving a bad review, here are a few tips that will help you so you are not so discouraged or angry with that vendor:
1. If you’ve received a service and/or product from a vendor and it’s not what you ordered or expected be sure to communicate with that vendor before leaving a review. Most vendors do not realize if it’s a mistake or an error if it’s not brought to their attention. When you do bring it to their attention they will most likely fix it, replace it or offer a refund. Most of the negative reviews you see for vendors are from customers that don’t communicate with the vendor after receiving their products. They are too quick to judge that vendor and review them as horrible. Not only does this make the reviewer look bad but it doesn’t give the vendor a chance to correct the reasons for the bad review. Once the review is placed, most vendors won’t be as willing to help resolve the situation.
2. When contacting the vendor about the situation with your service and/or product that you received, most vendors will make it situation right. They will replace the product, fix the product, and/or give you a refund. In most cases you will be totally satisfied the second time around because then you’ll realize vendors are human and do occasionally make mistakes. Vendors are here to make your wedding day special by trying their hardest at meeting your expectations. Vendors are just as excited about your wedding day as you are.
If you find yourself no so happy with a vendor do a good thing and give them a second chance. Trust us, you’ll be glad that you did!